Privacy Policy
This website is owned by Dack Motor Group, hereafter referred to as “the company”. All the privacy policies listed here are applicable only to this website. Please read the policies carefully, and if you accept the terms and condition of the policy, then only continue to access the website.
General Terms
All the policies and conditions mentioned in this website are governed by the British Laws and are not subjected to any amendment. Any dispute that arises over these policy terms are subjected to the jurisdiction of the courts of England. However, additional terms and conditions can be applied on pre-release offers, prizes, competitions etc., which will be notified to the customers accordingly.
Contract
Any purchase made through this website will be confirmed only after receiving the whole payment of the goods. The confirmation will be further intimated via the email address provided to us.
Information we collect
In order to ensure that the company can offer a personalised service, it needs to collect certain information like your name, contact details, address, email ID, web pages visited, site registration and demographic information. This information allows the company to improve its services. Further, the company automatically receives information about your IP address, cookies, and also the pages you request to customise the content you see, improve the referral services and to conduct market research.
Cookies
Cookies are small text files stored in your browser and are widely used by websites to offer a personalised web browsing experience. For all features of this site to operate adequately, you will need to allow the cookies. These cookies will help the company to improve the website’s performance. It will enhance visitor interaction on the website and allow them to collect data to provide adverts that are relevant to your interest.
Payment details
The company treats all your financial data and payment details with paramount importance. The company assures you that no information about your cards, with which you make the purchase, will be stored on the website’s server. Further, the company does not allow any other organisation to access these details unless a particular organisation is working on behalf of the company itself.
Availability of goods
If the company has insufficient stock of the products ordered by you, it will be notified via an email or other favourable modes of contact. Also, any amount debited for the order by the company will be credited back within the least time possible.
Refunds
It is not possible to initiate a refund policy for products that are already installed and used in your car. However, if there are issues with the quality, you can purchase a replacement from us, while we send the faulty part to the manufacturer for analysis. Further, if the manufacturer confirms that the part had some factory issues, we will initiate a refund process accordingly for the replacement purchase.
Data protection rights
If individuals want to obtain information about their data held and processed by the company, they will have to connect with the customer support service who will guide them with the details against a set processing charge.
By accepting the terms of the privacy policies, you are allowing Dack Motor Group to access and process the information about you to enhance your experience. Further, the company reserves the rights to change or modify portions of the policies if required. By continuing to use the website, you are thereby, accepting all the mentioned terms. If you have any further query, feel free to connect with us via email.